Here’s a story that makes you want to boycott Autozone. And it makes you wonder what century we’re living in!
December 12th we thought we were done with the medical insurance debacle because we finally made the decision and selected a program from Cigna and signed up through one of their brokers by phone to become effective 1/1/2014.
Then the nightmare started…
1. 12/16 The confirming email data was incorrect, our birth dates, genders, SS#, all switched.
2. 12/17 Contacted the broker who said he caught it and it was being fixed. We should have correct cards and policy in 10 days.
3. 12/30 had nothing. Could not reach broker. Cigna new accts dept could not be reached. Customer Service advised that doctors could confirm coverage and gave me the number for my physicians to call.
4. 12/31 called the number provided for coverage confirmation yesterday to find that we were not covered and would not be till my debit card was charged on 1/1/14. Also I could not be transferred to the correct dept because they were having problems. I could not be escalated to a supervisor, and no one could be contacted to call me back.
5. Found another online customer service number in Philadelphia where the operator volunteered to send an escalation report and request a return phone call before end of day. Did not happen.
6. Called Fl insurance commission and requested help… Transferred to a voicemail message and got no call back.
So here we sit. COBRA is expiring. Cigna cannot be reached at any number. My debit card has not been charged, I have an inaccurate confirmation of insurance which the insurance company denies, the broker is not returning calls, the regulatory agency is not returning calls.
What to do????
Pay COBRA for another month to be certain we have coverage for January and the hell with the deductible issue for
Cancel Cigna regardless because this is really the worst example of customer support in history and do we really want their policy at this point even if they do call back. Who would you call to accomplish that?
And then what? Start all over again?
To add insult to injury the monthly premium was going from $1480 on COBRA to $1754 on Cigna for a comparable program that cost $150 through my husbands employer.
This is not affordable care and this is not about Obama. This is about insurance company greed and nothing more or less. At the least I would expect them to be organized, efficient, and give me good service while they rip me off. No such luck … We’re getting screwed and we are not getting kissed!
The twins, Jazz & Cleo, have found a set of doppelgänger, Thelma & Louis, who are also feral rescues.
Ginger (Mama cat) feeling like her space is being invaded. Ginger is untouchable after 3 years of daily effort. Coming close but still no cigar!
The 5-year battle against Keystone XL is approaching its conclusion.
And you have a chance to help write the final chapter.
According to Republican governors’ recent comments, President Obama is going to make a final decision on the pipeline in a couple months.
And right now, the State Department is still accepting public comments on the Final Environmental Impact Statement (FEIS) that they released last month. This might be one of our last chances to make our voices heard.
Will you submit a comment to Secretary Kerry by the March 7 deadline, encouraging President Obama to say “no” to the Keystone XL pipeline?
Here’s what we know: The FEIS ignores key scientific studies, including an estimate that Keystone XL’s carbon footprint would be equivalent to more than 50 new coal plants. That’s a serious oversight, and is just one reason the report shouldn’t be trusted.
Thousands of people have already signed their names to Tom’s letter urging Secretary Kerry to give the President a better report. Now we’re taking it to the next level by making sure our voices are heard through the State Department’s official comment process.
It’s time to tell Washington, Secretary Kerry, and President Obama that we care about climate change—and that approving the Keystone XL pipeline is a dangerous step in the wrong direction.
Take one minute to share your thoughts with Secretary Kerry.